Privacy Policy
Effective date: November 2026
BrightSteps LLC ("BrightSteps," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit www.brightsstepsllc.com (the "Site") or buy from us, how we use it, and the choices you have.
Information We Collect
- Orders. When you place an order we collect your name, email address, phone number (if given), shipping and billing address, the items you buy and the order total.
- Payment. Card and wallet payments are handled by our payment processor, Shopify Payments, on a secure checkout. We never see or store your full card number.
- Messages. When you email us or use a contact form, we collect your name, email address and message.
- Technical data. Our hosting and checkout providers log basic technical data such as IP address, browser type and pages visited, for security and performance.
How We Use Your Information
- To process, pack, ship and track your order, and to handle returns and refunds.
- To send order confirmations, shipping updates and replies to your questions.
- To prevent fraud and keep the Site secure.
- To meet tax, accounting and other legal obligations.
We only send marketing emails if you have opted in, and every marketing email includes an unsubscribe link.
How We Share Information
We do not sell your personal information. We share it only with the service providers who help us complete your order, and only as much as they need:
- our checkout and payment provider (Shopify and Shopify Payments);
- our fulfilment centre and its order system, which pack and dispatch your order;
- shipping carriers such as USPS and UPS, which deliver it;
- our website host and email providers.
We may also disclose information where required by law.
Cookies and Local Storage
The Site uses your browser's local storage to remember the items in your cart. Our checkout provider uses cookies needed for a secure checkout. You can clear these through your browser settings; your cart will then be emptied.
How Long We Keep It
We keep order records for as long as needed for tax and accounting purposes, and messages for as long as needed to deal with your request.
Data Security
We take reasonable measures to protect your information, and checkout and payment run over encrypted connections. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Choices
You may ask us to access, correct or delete the personal information we hold about you by emailing petsupplies@brightsstepsllc.com. We may need to keep some order details to meet legal obligations.
Our Other Storefronts
Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. The current version is always posted on this page with its effective date.
Contact
BrightSteps LLC, Pennsylvania, United States. Email petsupplies@brightsstepsllc.com.